Community

Community Guidelines

Last updated May 18, 2026

Luvmood is for adults who want real connections. These Guidelines explain the behaviour and content we expect — and what we remove. They apply everywhere on the Service: your profile, photos, chats, “Hit Me Up” posts, comments, calls, and any other interaction.

Breaking these rules can result in content removal, feature restrictions, a temporary suspension, or a permanent ban without refund. We use both automated systems and human review to enforce them.

1. Be a real person

• Use your own name and your own recent photos.
• Your profile photo must clearly show your face.
• No impersonation, no celebrities, no fictional characters, no AI-generated faces.
• One account per person. Multiple accounts will be removed.
• You must be 18 or older. No exceptions.

2. Treat people with respect

• No harassment, threats, intimidation, or bullying.
• No hate speech or content that attacks people based on race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, age, or any protected characteristic.
• No unsolicited sexual messages, photos, or pressure.
• No body-shaming, slut-shaming, or kink-shaming.
• “No” means stop. Don’t keep messaging someone who isn’t interested.

3. No nudity or sexual content

• No nudity, partial nudity, or sexually suggestive content in profile photos, posts, or chat media.
• No sexual content involving minors of any kind. This is non-negotiable and reported to authorities.
• No content that simulates or depicts non-consensual sexual acts.

4. No scams, spam, or solicitation

• Never ask other users for money, gift cards, crypto, or financial information.
• No promoting OnlyFans, escort services, sex work, sugar-arrangements, or any commercial sexual services.
• No promoting other apps, products, businesses, or social-media follows.
• No multi-level marketing, crypto pitches, investment schemes, or “mentorship” offers.
• No phishing, no fake login pages, no links to malware.

5. No illegal content or activity

• No promoting, selling, or seeking illegal drugs, weapons, or stolen goods.
• No promoting violence, terrorism, or self-harm.
• No human trafficking or coordinating any form of trafficking.
• No content that violates intellectual-property rights — read our DMCA policy.

6. Privacy and safety of others

• Don’t share other people’s private information (full address, phone, financial details, ID documents). This is called doxxing and we treat it seriously.
• Don’t share screenshots of private conversations to embarrass or harm someone.
• Don’t post photos of other people without their consent.

7. Use the platform as intended

• No bots, scrapers, or automated tools.
• No reverse-engineering the app.
• No attempting to evade moderation, blocking, age verification, or bans (including by making a new account after being banned).
• No buying, selling, or trading accounts.
• No manipulating the matching algorithm through artificial activity.

8. What we do when rules are broken

Depending on severity and history, we may:

• Remove the offending content.
• Restrict a feature (chat, posts, calls) temporarily.
• Suspend the account for a defined period.
• Permanently ban the account.
• Block the device and associated identifiers.
• Report to law enforcement when required by law or when there is a credible threat to life or safety.

Severe violations — including any content involving minors, credible threats of violence, and human trafficking — result in immediate, permanent removal and reporting.

9. Reporting

If you see content or behaviour that breaks these Guidelines, report it from inside the app: tap the user’s profile or chat, then Report. You can also email safety@luvmood.com. We review every report and reports are confidential — the user you report won’t see your name.

Knowingly false reports made to harass another user are themselves a violation of these Guidelines.

10. Appeals

If you believe your account was actioned in error, you can appeal by emailing appeals@luvmood.com within 30 days. Include your account email and a brief explanation. Decisions on appeals are final.

11. Updates

These Guidelines evolve as the platform grows. We’ll post the current version here with a fresh “last updated” date. Material changes will be communicated in-app.